Guests / CRM
One 360° view of every guest.
A single, rich 360° view of every guest across the entire journey: profiles, history, documents, compliance, preferences and loyalty in one place. Search, merge and de-duplicate so there is one trusted identity for each guest — the record every other product reads from and writes to.
One guest, 360°
Find anyone fast and keep a single trusted record per person.
Guest 360 profile
A 12-tab unified view with VIP, loyalty and risk banners.
Search & filter
Debounced search across names, loyalty number and masked passport.
Merge & de-duplicate
Atomically combine duplicate guests with a full audit trail.
Documents & compliance
Stay ahead of expiries and on the right side of privacy law.
Documents & expiry
Passports, visas, photos and verifications with expiry tracking.
Expiry dashboard
Everything expiring in the next 30 / 14 / 7 / 1 days, property-wide.
GDPR / POPIA consent
Consent tracking, data-subject requests and auto-anonymisation.
Blacklist & audit
Reasoned apply/lift history and a full change audit trail.
Care & preferences
Know what each guest needs before they ask.
Medical & accessibility
Allergies, conditions and access needs with emergency-risk flags.
Companions & relationships
Link guests with symmetric relationship types.
Tags & notes
Categorised, colour-coded tags and pinnable notes.
Loyalty & engagement
Reward returning guests and keep operations responsive.
Loyalty ledger
Append-only earn / redeem / tier events kept in sync on the profile.
Stays & lifetime value
First/last stay, total stays and nights, lifetime value.
Service-request board
Track guest requests on a Kanban workspace with due dates.
Communications log
Every email, call and message recorded against the guest.
How Guests / CRM connects
Part of one connected ecosystem
Acts as the single source of truth for guest identity — PMS bookings, POS sales and Dynamic Forms submissions all attach to the same profile, from first enquiry to final invoice.